FAQ & Site Info

Terms of Service

1. Products

All items are brand new and inspected before shipping.

Slight variations in color may occur due to screen settings and lighting.

2. Orders & Payment

Orders are processed once payment is confirmed.

Prices are listed in USD and exclude customs duties or import taxes (if applicable in your country).

3. Shipping

Orders are usually processed within 1–2 business days.

Delivery times vary by location and shipping provider.

We are not responsible for postal or customs delays.

4. Returns & Exchanges

Returns are accepted within 7 days of delivery.

Items must be unused, unwashed, and returned in original condition and packaging.

Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

5. Refunds

Refunds are issued after the returned product has been received and inspected.

Shipping costs are non-refundable.

6. Contact
For assistance, please send us a DM via our eCrater store page.